In Conversation With … IORMA Board Member

mickyates Best Practice, Big Data, Business, Customer, Ideas, Industry, Innovation, Leader, Strategy Leave a Comment

I was interviewed for IORMA by Pandora Mathers-Lees, to share my views on what is happening g with today’s consumers, in the era of Big Data and ubiquitous social connectivity. Here is the interview, reproduced in full and by permission. PML: You cite your passions as respect for customers… how should businesses show true respect in order to retain customers? MY: Let me …

Learning about innovation from Mr. Edison and his phonograph – Wally Bock

mickyates Ideas, Industry, Innovation, Inspiration, Leadership, Technology Leave a Comment

Great post from Wally Bock Most people think of Thomas Edison as a lone inventor and marketing genius. But history teaches different lessons. Here are some from Edison’s invention of the phonograph. Not so “lone” after all Edison was no “lone” inventor. He set up the prototype of the modern industrial laboratory. He filled the place with people of diverse …