Consumers have the power, now they need the knowledge

mickyates Best Practice, Big Data, Ideas, Innovation, Technology 1 Comment

I was interviewed by Simon Carroll for the Internet of Me. Here is the transcript. The transformative potential of our personal data is profound. From healthcare to finance to public services, there is potential for better products, greater efficiency and lower costs. Then there is the direct value our own information can return to us, in the form of insight …


In Conversation With … IORMA Board Member

mickyates Best Practice, Big Data, Business, Customer, Ideas, Industry, Innovation, Leader, Strategy 0 Comments

I was interviewed for IORMA by Pandora Mathers-Lees, to share my views on what is happening g with today’s consumers, in the era of Big Data and ubiquitous social connectivity. Here is the interview, reproduced in full and by permission. PML: You cite your passions as respect for customers… how should businesses show true respect in order to retain customers? MY: Let me …