Heathrow Terminal 2 – Creating the ideal airport passenger experience?

mickyates Business, Culture, Customer, Ideas, Innovation, Leadership, Organization Leave a Comment

Photo courtesy Heathrow Airport Authority Post from Jonathan Mindell When Terminal 2 opens at Heathrow Airport in June, it will have undergone a rigorous pre-opening testing programme to ensure everything ‘works’ and there is no repeat of the debacle when Terminal 5 opened six years ago. The focus of the trial was to test and get feedback on the new …

How Organisations Should Deal With The Big Data Knowledge Gap of Consumers – Mark van Rijmenam

mickyates Big Data, Customer, Ideas, Innovation, Organization Leave a Comment

I thought this was a great post from Mark van Rijmenam, and I asked if I could re-post. “Today there was a lot of rumour in The Netherlands because Dutch Bank ING is considering selling insights from data about spending patterns of its customers to organisations for targeted advertisements of 3rd parties on its own platform. Many organisations, such as the Consumers Association, are against this …