Customer Leadership

mickyates Analytics, Big Data, Customer, Ideas, Innovation, Leader, Leadership, Marketing, Organization, Social Media, Social Networks, Teams, Technology Leave a Comment

As regular readers will know, I prefer to talk about “Leadership” in the context of actual tasks, rather than in some theoretical fashion. Likewise, whilst there’s much focus on “Big Data” from a technology perspective, leaders must consider its real world application, challenges and opportunities. In the past year or two, my work has increasingly been to help senior leaders build a strategic and organisational framework …

Facebook and Academic Research Ethics

mickyates Academic, Ethics, Ideas, Law, Psychology, Social Media, Social Networks Leave a Comment

From The Guardian “Facebook’s second most powerful executive, Sheryl Sandberg, has apologised for the conduct of secret psychological tests on nearly 700,000 users in 2012, which prompted outrage from users and experts alike. The experiment, revealed by a scientific paper published in the March issue of Proceedings of National Academy of Sciences, hid “a small percentage” of emotional words from …