Customer Leadership

mickyates Analytics, Big Data, Customer, Ideas, Innovation, Leader, Leadership, Marketing, Organization, Social Media, Social Networks, Teams, Technology Leave a Comment

As regular readers will know, I prefer to talk about “Leadership” in the context of actual tasks, rather than in some theoretical fashion. Likewise, whilst there’s much focus on “Big Data” from a technology perspective, leaders must consider its real world application, challenges and opportunities. In the past year or two, my work has increasingly been to help senior leaders build a strategic and organisational framework …

Social Media data and real time analytics – UK Parliament Select Committee

mickyates Analytics, Big Data, Citizen, Customer, Digital, Education, Government, Ideas, Industry, Innovation, Leeds University, Science, Social Media, Technology, University of Leeds Leave a Comment

Image from Science and Technology Committee Mick gave oral evidence at the UK Parliament Science and Technology Select Committee for their inquiry into Social media data and real time analytics. He was doing this as Visiting Professor at the University of Leeds, representing the new Consumer Data Research Centre. The University of Leeds had previously submitted written evidence. Key points were: Big Data and …